Our name, Allianz Global Assistance, may be new but our experience in helping people and offering travel insurance solutions is anything but! In fact we've been around since the 1950s. Our historic line of business is still growing today and accounts for almost half of our Group turnover.
e-commerce redesigns the travel business
e-Commerce has been a significant contributing factor to our growth and development.
Many new players have revolutionised the travel industry in the past few years. Low cost carriers have challenged the airline industry, whilst online travel agencies have re-invented the way customers buy travel.
We expect some consolidation in this fragmented market; in fact travel industry players think this will be their main challenge over the next few years. At Allianz Global Assistance, we see the opportunity in these market changes for future innovation and growth, and we’ll rely on our solid position and years of experience to help us achieve this.
Our cover is always personalised
Helping and working closely with you, our client partners, whether you are travel agents, brokers, tour operators or on-line travel specialists, is what we do best. Our aim is to design innovative, customised, surprising solutions to meet your specific needs.
Some but not all of these tailored solutions include insurance and protection against lost or stolen luggage, repatriation due to illness, medical and hospital expense coverage when abroad, reimbursed fares when you or your customers must cancel a trip due to unforeseen events, and vehicle repair in case of a breakdown.
We offer solutions that you can rely on 24/7. Our goal is to make sure your customers have access to our help whoever they are.
Medical excellence – the mark of our commitment
In 2013, the Allianz Global Assistance Group as a whole handled more than 7,400,000 health and life interventions for you and your customers.
How did we do this? Thanks to our multi-lingual, travel and medical assistance specialists who work around the clock, around the world.
We are proud to work with high-quality, certified service providers in every corner of the globe.
Our medical team helps you in more ways than one.
Comprised of doctors with long-standing international experience, the team continually evaluates hospitals and clinics in countries with widespread tourism, and where the level of medical coverage is weak or inconsistent.
Their aim is to optimise the healthcare and treatment your customer may need whilst travelling, through a database built from first-hand visits. This database provides our 1,050 medical personnel with critical information (quality of care, hygiene, equipment, pathologies treated, etc.) about the establishments where patients are likely to be hospitalised while abroad. Each database-listed facility receives an annual evaluation visit. In 2013, the database cited 5,389 global medical providers in 1,483 cities and 167 countries. Our medical evaluation team regularly adds new facilities to the database.
It also evaluates airport medical facilities to assist airline companies in case of an aircraft diversion. This programme named “In-flight Medical Support”, kicked off in 2008. We now have 192 evaluated airports in our worldwide database.
A solid international team to serve you
We should now tell you that we’ve set up an international Business Development team whose job is to respond to our global partners’ demands for on-line solutions.
Their aim is to co-ordinate local business requirements in line with our partners’ international requirements and strategies. Through a unique global platform, we help our clients to sell and implement travel insurance and assistance services across international boundaries.
• 40 e-commerce correspondents throughout the world
• Local client management with a global contract: "Glocal" e-commerce skills at a local level
• Secured web services with the exclusive and innovative e-MAGIN platform.
We provide a wealth of international experience and expertise and create services that are adapted and optimised to meet your local needs.