How we deal with complaints

How we deal with complaints

We always aim to provide you with first-class service, however, we know things can sometimes go wrong and there may be times when you feel we have not done so. If this is the case, please tell us, so that we can do our best to sort out the problem.

Please write to:

The Customer Support Manager
Allianz Global Assistance
102 George Street

Or email

To help us deal with your complaint as quickly and efficiently as possible, please tell us your name, address, phone number, and any claim or reference number. If available, please also enclose copies of any relevant correspondence.

Complaints Publication Report

This report only details reportable complaints from customers in line with our regulator, The Financial Conduct Authority and the industry. Those are complaints that the firm cannot resolve to the customers satisfaction within 2 working days.

Our report includes the results for:

Mondial Assistance (UK) Ltd Trading as Allianz Global Assistance

Firm Name:


Mondial Assistance (UK) Ltd trading as Allianz Global Assistance

Group: Allianz
Other firms included in this report: None
Period covered in this report: 1st January 2016 to 30th June 2016

Complaints Table Sept 2016