How we deal with complaints

How we deal with complaints

We always aim to provide you with first-class service, however, we know things can sometimes go wrong and there may be times when you feel we have not done so. If this is the case, please tell us, so that we can do our best to sort out the problem.

Please write to:

The Customer Support Manager
Allianz Worldwide Partners
102 George Street
Croydon
CR9 6HD

Or email customersupport@allianz-assistance.co.uk

To help us deal with your complaint as quickly and efficiently as possible, please tell us your name, address, phone number, and any claim or reference number. If available, please also enclose copies of any relevant correspondence.

Complaints Publication Report

This report only details reportable complaints from customers in line with our regulator, The Financial Conduct Authority and the industry. 

Our report includes the results for:

AWP P&C SA
AWP Assistance UK Ltd

Firm Name:

AWP P&C SA


AWP Assistance UK Ltd

Group: Allianz
Other firms included in this report: None
Period covered in this report: 1st July 2016 to 31st December 2016



Complaints Table Sept 2016
 

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