Profile

Profile

We’re Allianz Global Assistance. And we’re here to help. In fact we’ve been helping people for over sixty years. As a world leader in Travel Insurance, Assistance and Personal Services, we look out for you, 24/7, 365 days a year.

We help people in all sorts of ways, all around the world.


From the holidaymaker who has lost their luggage to the unfortunate driver whose car has broken down in the middle of nowhere. From the disappointed music lover who can no longer make the concert they have tickets to, to the ski enthusiast who’s been injured on the slopes. From the elderly to the young, at home or abroad, we’re here to help our customers out of difficult situations with fast, caring, professional assistance services when they need them most.
In some cases we do this directly for our customers; in other cases we do this through our huge range of clients in the automotive, travel, banking and insurance sectors. Whichever way our services come to you, we’re here to help 24/7, 365 days a year.

How we do this?


Well, our global team of over 13,000 employees, speaking 58 languages across 5 continents, work hand in hand with our global network of quality service providers, with the joint mission of helping people, anytime, anywhere. These service providers include motor technicians, medical experts, legal experts, tradesmen and many others.

We make one intervention every two seconds and assist 6,038 people every hour. In 2013 we answered 52 million calls and handled 23 million cases around the world.

As our international presence continues to grow, it’s very important to us that we maintain a fine balance between our global scale and our human dimension.
Yes, our worldwide reach is essential to meet the needs of our corporate clients and individual customers too; but equally essential is our ability to apply cultural knowledge, understanding and sensitivity to local situations. We’re proud of our ability to do both.


Our Group is healthy and strong. In 2013, we generated sales of 2,442 million Euros with a net profit of 67.9 million Euros.

Allianz Global Assistance is a member of the Allianz Group.

Allianz Global Assistance is a member of the Allianz Group.

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