From time to time we may wish to inform you, or permit Allianz Group companies and selected third parties to inform you about products and services that we feel may be of interest to you in accordance with your marketing preferences. However, we can only do this with your express written consent or on the basis of Legitimate Interests. You can change your mind about this at any time by contacting us as set out in section 10 below.
We will process personal data we receive about you from third parties such as brokers and business partners, other insurers and fraud prevention agencies.
We will process your personal data where it is necessary for us to comply with our legal and/or contractual obligations to you, or where we need to take pre-contractual steps at your request.
We will process your personal data where necessary for the purposes of our legitimate interests. 'Legitimate interests' means the interests of our company in conducting and managing our business to enable us to give you the best service/products and the best and most secure experience. For example, we may process your information to invite you to complete a customer feedback survey, to renew your policy upon expiry or protect you against fraud when transacting on our website and to ensure that our websites and systems are secure. When we process your personal information for our legitimate interests, we make sure that we consider and balance any potential impact on you and your rights under data protection laws. Our legitimate business interests do not automatically override your interests. We will not use your personal data where our interests are overridden by the impact on you (unless we are required or permitted by law).
'Special category data' is personal data which is regarded as more sensitive and so needs greater protection, such as medical records. In the event of a medical emergency, claims under our travel products, or in the event of a personal accident claim under our Third Party Insurance, we may need to share this information with selected third parties such as doctors and hospitals. In such circumstances, where necessary to protect your health, we will process and share such data either with your explicit consent or, where this is not possible, we will do so in order to protect your vital interests or on the basis that processing is in the substantial public interest. In some instances and where applicable, we may also process your data to ensure that we achieve with fair outcomes across the board for our customers.
We will need your personal data and use it for the purposes described above if you would like to buy our products and services. If you do not wish to provide this to us, we may not be able to provide the products and services to you.
CCTV cameras are in operation at our offices for health and safety, prevention of crime and prevention of damage to our building and company assets. We may collect video recordings and still pictures which feature you, if you are in the field of vision of any of our CCTV system. These images are only held for a period of ninety days.
Voice recognition technology may be used to initially interact with you, when you call us, to answer any queries you may have or to re-direct your call to the relevant department. We may collect voice recordings of you and these recordings are held for a period of two years.