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We pride ourselves on being there for our customers and keeping them safe. We know that the ongoing COVID-19 situation is having a big impact on travel at the moment. The frequent changes can be overwhelming and confusing, which is why we’ve tried to clear up as much as possible and answer the most important questions below.

These questions relate only to the Allianz Assistance branded single trip, backpacker and annual multi-trip policies available on this website. For information on other policies underwritten by AWP P&C SA and administered by Allianz Assistance or sold through our partners please refer to your policy wording for the customer service contact details.

The advice below was last updated on 8th March 2022. To the best of our knowledge this information is correct at the time of writing.


Useful websites:

FCDO travel advice: Foreign travel advice - GOV.UK (

FCDO step-by-step travel abroad guide: Travel abroad: step by step - GOV.UK (

NHS COVID-19 information: Coronavirus (COVID-19) - NHS (

Government red list rules: UK Government Red List Countries - Return Travel Rules 

Government travel rules:   UK Government All Other Countries - Return Travel Rules (non-red list countries)

Rapid lateral flow test kits: Ordering Service (