Coronavirus (COVID-19)

We’re working really hard to keep you in the loop as much as possible in the fast-changing circumstances. 

We want to help you wherever we can during these challenging times. If you’re struggling financially as a result of Coronavirus and are worried about the payments for your policy, or if you have a policy that you don’t think you’ll need now, such as an annual travel policy, please get in touch. We’ll discuss your options with you and work out how we can provide support.

Our call centres are very busy at the moment and we are trying to answer your questions as quickly as we can. If your query is non-urgent and you are not due to travel in the next two weeks, please don’t contact us yet, so we can prioritise people in need of urgent help or who are due to travel sooner.

In the meantime, we are regularly monitoring the situation and updating our Coronavirus single trip/backpacker and annual multi-trip FAQ pages. To find out more about the impact the outbreak is having on our travel insurance policies, please check the relevant FAQ before calling or emailing us.

We’d also like to highlight that travel insurance only protects against unforeseen circumstances getting in the way of your travel plans, so any policy you buy now will have very limited insurance coverage. While the Foreign and Commonwealth Office have advised against all but essential travel indefinitely, you will not be covered under our travel insurance policies if you decide to go ahead with your trip. 

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* Allianz is the world’s most sustainable insurer for a second year in a row, based on the Dow Jones Sustainability Index 2019.
† Taken from the average market share shown in the UK Extended Warranties for New and Used Cars and LCVs: Market Dynamics, Affinities and Partnerships, published by Finaccord September 2019.
‡ Price based on cost per day for Car Hire Excess Insurance Single Trip worldwide
§ Single Trip -  price based on a 30 year old travelling up to 3 days within the UK with no existing medical conditions.
^ Annual Multi-Trip -price based on a 30 year old travelling within Europe with no existing medical conditions.
Allianz Assistance Travel Insurance, Car Warranty & Breakdown Cover are underwritten by AWP P&C SA and administered in the UK by AWP Assistance UK Ltd, Registered in England No. 1710361. Registered Office PO Box 74005, 60 Gracechurch Street, London, EC3P 3DS. AWP Assistance UK Ltd is authorised and regulated by the Financial Conduct Authority.