
Extended Warranty - FAQs
We are pleased to answer some of the most commonly asked questions about warranty from Allianz Assistance.
If you have any additional enquiries, please contact us at: insurance@allianz-assistance.co.uk.
Cover
Manufacturer warranty – You receive a manufacturer’s warranty when you buy a new car directly from a manufacturer. Most of the cars parts should be covered and if there’s a problem it can be fixed at your local dealership. This type of car warranty typically lasts for 3 years.
Extended Warranty – An extended car warranty is usually available to buy when your manufacturer warranty expires.
Used Car Warranty – You can buy a used car warranty at any time after the manufacturer’s warranty on your car has expired. Unlike a manufacturer warranty or extended warranty, these policies are usually offered by a third party warranty company. If you’re buying a car second hand from a dealer, they may also offer you a used car warranty in with the price of the car.
We offer flexible payment plans, a choice of excess payments (£0, £100, £250) and 3 cover levels, so that you can select the type of warranty to suit you, your vehicle and your wallet. Plus, if you find yourself in a situation where you do need to make a warranty claim, the payment process will be handled between us and the garage, so you don’t end up out of pocket.
- We provide extended warranty on behalf of a selection of leading car manufacturers. You can find some of them listed here with the links for the extended warranty official websites.
- If an Extended Car Warranty is underwritten by our company you will notice our name in the footer of the warranty website and in the policy document. For example ‘This Extended Warranty is underwritten by AWP P&C SA and sold and administered in the UK by AWP Assistance UK Ltd.
Your personal data may be processed both inside and outside of the European Economic Area (EEA) by the parties specified in section 4 above, subject always to contractual restrictions regarding confidentiality and security in line with applicable data protection laws and regulations. We will not disclose your personal data to parties who are not authorised to receive it.
Whenever we transfer your personal data for processing outside of the EEA by another Allianz Group company, we will do so on the basis of Allianz’s approved binding corporate rules known as the Allianz Privacy Standard (Allianz’s BCRs ) which set out our commitment to maintain the same high level of protection for personal information regardless of where it is processed. The BCR’s are legally binding on all Allianz Group companies. Where Allianz’s BCRs do not apply, we will instead take steps to ensure that the transfer of your personal data outside of the EEA receives the same level of protection as it does in the EEA. If you would like more information on the BCRs, please see section 10 below.
There are also specific types of vehicle we don’t cover such as hybrid vehicles, kit cars, taxis etc. You can see our full list of excluded vehicles here.
Policy
If you do not have an existing car warranty your cover will begin 30 days after you have purchased the policy.
If you buy annual cover, your warranty will expire 12 months after its start date.
If you pay monthly, your cover is continuous and your warranty will only expire when you decide to cancel it.
Purchase
The price of our Car Warranty varies depending on a number of factors, so you’ll always receive a quote that’s unique to your vehicle.
Our customer service team can give you information on the policy and cover levels, or process your payment over the phone, but they won’t be able to offer a cheaper deal.
A transfer of ownership form is provided at the back of your extended warranty handbook.
Claims
Please check the claims process here.
If you need to make a claim, you can pay your excess directly to the garage completing the repair work.
