We aim to provide a first-class policy and service. If you feel that we have not done so, please tell us so that we can do our best to solve the problem. Making a complaint does not affect your right to take legal action against us.
In the first instance, please:
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|
Product/service grouping |
Provision (at reporting period end date) |
Intermediation (within the reporting period) |
Number of complaints opened |
Number of complaints closed |
%closed within 3 days |
% closed after 3 days but within 8 weeks |
% upheld |
Main cause of complaints opened |
|
Insurance |
1.10 per 1,000 policies in force |
1.45 |
2,766 |
2,735 |
16% |
77% |
81% |
Delays / timescales |
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|
Product/service grouping |
Provision (at reporting period end date) |
Intermediation (within the reporting period) |
Number of complaints opened |
Number of complaints closed |
%closed within 3 days |
% closed after 3 days but within 8 weeks |
% upheld |
Main cause of complaints opened |
|
Insurance |
0.30 per 1,000 policies in force |
0.40 |
770 |
769 |
13% |
69% |
19% |
Other general admin / customer service |
This report only details reportable complaints from customers in line with our regulator, The Financial Conduct Authority and the industry.
Our report includes the results for:
AWP P&C SA
AWP Assistance UK Ltd
Firm Name:
|
|
| Group: | |
| Other firms included in this report: | |
| Period covered in this report: |
AWP P&C SA AWP Assistance UK Ltd |
|
| Allianz | |
| None | |
| 1st January to 30th June 2023 |
Please write to:
Customer Service
Allianz Assistance
102 George Street
Croydon
CR9 6HD.
Phone: 020 8603 9853
Email: customersupport@allianz-assistance.co.uk
Please give us your name, address, policy number and claim number (if you have one), and enclose copies of relevant correspondence between you and us as this will help us to deal with your complaint as quickly as possible.
Please write to:
The Customer Services Manager
Liberty Mutual Insurance Europe SE
20 Fenchurch Street
London
EC3M 3AW
United Kingdom.
Phone: 020 3758 0840
If you are not satisfied with the final response you get to your complaint, you can refer it to the UK Financial Ombudsman Service. The contact details are as follows.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567 or 0300 123 9 123
If you are not satisfied with our final response you can refer the matter to the UK Financial Ombudsman Service for independent arbitration.
Write to: Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone: 0800 023 4567 or 0300 123 9 123
If you are not satisfied with our final response you can refer the matter to the Financial Ombudsman Service for independent arbitration.
Write to: Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Telephone: 0800 023 4567 or 0300 123 9 123
