We aim to provide a first-class policy and service. If you feel that we have not done so, please tell us so that we can do our best to solve the problem. Making a complaint does not affect your right to take legal action against us.
In the first instance, please:
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|
Product/service grouping |
Intermediation (within the reporting period) |
Number of complaints opened |
Number of complaints closed |
%closed within 3 days |
% closed after 3 days but within 8 weeks |
% upheld |
Main cause of complaints opened |
|
Insurance |
0.30 per 1,000 policies live |
810 |
566 |
10% |
35% |
43% |
General admin/customer service |
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|
Product/service grouping |
Intermediation (within the reporting period) |
Number of complaints opened |
Number of complaints closed |
%closed within 3 days |
% closed after 3 days but within 8 weeks |
% upheld |
Main cause of complaints opened |
|
Insurance |
0.22 per 1,000 policies live |
594 |
298 |
8% |
30% |
13% |
Information, sums/charges or product performance |
This report only details reportable complaints from customers in line with our regulator, The Financial Conduct Authority and the industry.
Our report includes the results for:
AWP P&C SA
AWP Assistance UK Ltd
Firm Name:
|
|
| Group: | |
| Other firms included in this report: | |
| Period covered in this report: |
AWP P&C SA AWP Assistance UK Ltd |
|
| Allianz | |
| None | |
| 1st July to 31st December 2019 |
Please write to:
Write to:
Customer Service
Allianz Assistance
102 George Street
Croydon
CR9 6HD.
Phone: 020 8603 9853
Email: customersupport@allianz-assistance.co.uk
Please give us your name, address, policy number and claim number (if you have one), and
enclose copies of relevant correspondence between you and us as this will help us to deal with
your complaint as quickly as possible.
In the first instance, please write to:
The Customer Services Manager
IPP Claims Office
IPP House
22-26 Station Road
West Wickham
Kent
BR4 0PR
United Kingdom.
Phone: 020 8776 3752
Email: info@ipplondon.co.uk
Having followed the above procedure, if you are still not satisfied with the response you may:
• write to The Complaints Team, Lloyd’s, One Lime Street, London, EC3N 7HA;
• send an email to complaints@lloyds.com; or
• visit the website at https://www.lloyds.com/policyholder/policyholder-complaint
If you are not satisfied with the final response you get to your complaint, you can refer it to the UK
Financial Ombudsman Service. The contact details are as follows.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567 or 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
If you are not satisfied with our final response you can refer the matter to the UK Financial Ombudsman Service for independent arbitration.
Website: www.financial-ombudsman.org.uk
Write to: Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone: 0800 023 4567 or 0300 123 9 123
If you are not satisfied with our final response you can refer the matter to the Financial Ombudsman Service for independent arbitration.
Website: www.financial-ombudsman.org.uk
Write to: Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Telephone: 0800 023 4567 or 0300 123 9 123
