Making a complaint

We aim to provide a first-class policy and service. If you feel that we have not done so, please tell us so that we can do our best to solve the problem. Making a complaint does not affect your right to take legal action against us.

In the first instance, please:

020 8603 9853
customersupport@allianz-assistance.co.uk

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Product/service grouping

Intermediation (within the reporting period)

Number of complaints opened

Number of complaints closed

%closed within 3 days

% closed after 3 days but within 8 weeks

% upheld

Main cause of complaints opened

Insurance

0.30 per 1,000 policies live

810

566

10%

35%

43%

General admin/customer service

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Product/service grouping

Intermediation (within the reporting period)

Number of complaints opened

Number of complaints closed

%closed within 3 days

% closed after 3 days but within 8 weeks

% upheld

Main cause of complaints opened

Insurance

0.22 per 1,000 policies live

594

298

8%

30%

13%

Information, sums/charges or product performance

This report only details reportable complaints from customers in line with our regulator, The Financial Conduct Authority and the industry. 

Our report includes the results for:

AWP P&C SA 
AWP Assistance UK Ltd 

Firm Name:

 

Group:  
Other firms included in this report:  
Period covered in this report:  
 

AWP P&C SA 

AWP Assistance UK Ltd

  Allianz
  None
  1st July to 31st December 2019