We aim to provide a first-class policy and service. If you feel that we have not done so, please tell us so that we can do our best to solve the problem. Making a complaint does not affect your right to take legal action against us.
In the first instance, please:
Write to:
Customer Service
Allianz Assistance
102 George Street
Croydon
CR9 6HD
Please give us your name, address, policy number and claim number (if you have one), and enclose copies of relevant correspondence between you and us as this will help us to deal with your complaint as quickly as possible.
For End Supplier Failure complaints
Please write to:
TPA Lloyd's & London Market Sedgwick International UK
Oakleigh House, Park Place
Cardiff
CF10 3DQ
United Kingdom.
If you are not satisfied with the final response you get to your complaint, you can refer it to the UK Financial Ombudsman Service. The contact details are as follows.
Financial Ombudsman Service Exchange Tower
London
E14 9SR