We aim to provide a first-class policy and service. If you feel that we have not done so, please tell us so that we can do our best to solve the problem. Making a complaint does not affect your right to take legal action against us.

In the first instance, please:

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Product/service grouping

Provision (at reporting period end date)

Intermediation (within the reporting period)

Number of complaints opened

Number of complaints closed

%closed within 3 days

% closed after 3 days but within 8 weeks

% upheld

Main cause of complaints opened

Insurance

1.10
per 1,000 policies in force

1.45
per 1,000 policies sold

2,766

2,735

16%

77%

81%

Delays / timescales

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Product/service grouping

Provision (at reporting period end date)

Intermediation (within the reporting period)

Number of complaints opened

Number of complaints closed

%closed within 3 days

% closed after 3 days but within 8 weeks

% upheld

Main cause of complaints opened

Insurance

0.30
per 1,000 policies in force

0.40
per 1,000 policies sold

770

769

13%

69%

19%

Other general admin / customer service

This report only details reportable complaints from customers in line with our regulator, The Financial Conduct Authority and the industry. 

Our report includes the results for:

AWP P&C SA 
AWP Assistance UK Ltd 

Firm Name:

 

Group:  
Other firms included in this report:  
Period covered in this report:  
 

AWP P&C SA 

AWP Assistance UK Ltd

  Allianz
  None
  1st January to 30th June 2023