Thanks for bearing with us whilst we put remote working for our call centres into place on Tuesday 24th March following government advice. Our customer service teams are now back in operation as normal.

Please be aware that our call centres are very busy at the moment. We’re asking customers who were not due to be travelling in the next two weeks to contact us nearer to the time, so that we can speak to people who were due to travel soon as our priority.

Coronavirus (COVID-19) is affecting people's health, travel and businesses. To find out more about what impact this has on Allianz Assistance travel insurance policies, please visit our dedicated Coronavirus page.

We’re dedicated to supporting our customers and will continue to monitor the situation and will provide updates on the Coronavirus page.