Coronavirus
Thanks for bearing with us whilst we put remote working for our call centres into place on Tuesday 24th March following government advice. Our customer service teams are now back in operation as normal.
Please be aware that our call centres are very busy at the moment. We’re asking customers who were not due to be travelling in the next two weeks to contact us nearer to the time, so that we can speak to people who were due to travel soon as our priority.
Coronavirus (COVID-19) is affecting people's health, travel and businesses. To find out more about what impact this has on Allianz Assistance travel insurance policies, please visit our dedicated Coronavirus page.
We’re dedicated to supporting our customers and will continue to monitor the situation and will provide updates on the Coronavirus page.
Welcome to your Claims Centre
Your Assistance and Insurance specialists
Which claim department do you need?
Which claim department do you need?
Travel Insurance
We’re sorry if an unfortunate event occurred during your travels. However, we are happy to provide a silver lining. If an event covered by your policy interfered with your trip, simply file a claim and provide the necessary supporting documents. We will process your claim quickly and will be available to answer any questions you have.
File a claim via phone
9am - 5pm Monday to Friday
Use our online service
It only takes 3 minutes. Your data is secure
Breakdown Cover
If you need to get in touch about a reimbursement following a breakdown, please feel free to either give us a call or send an email. Our claims teams will be happy to answer any questions you may have and let you know the status of your claim.
File a claim via phone
9am - 5pm Monday to Friday
Extended Warranty - Volkswagen
If there’s a problem with your vehicle that you think might be covered by your warranty, you should stop driving your car as soon as possible.
Volkswagen owners should follow this claims process:
Step 1 - Contact your nearest Volkswagen authorised retailer or repairer and let them know that your car is protected by this warranty.
Step 2 - Your retailer will contact us to discuss the claim on your behalf. We will liaise with them to determine if the claim is covered under your policy and how much we will pay for repairs.
File a claim via phone
9am - 5pm Monday to Friday
Extended Warranty - All Other Makes
If there’s a problem with your vehicle that you think might be covered by your warranty, you should stop driving your car as soon as possible.
Step 1 - Give our claims team a call on 0345 600 2095 and have your registration number and policy number to hand (you can find both on the confirmation of cover email we sent to you). We will ask for details of the problem, where appropriate issue you with a provisional claim reference number, and help direct you to the nearest and most appropriate repairer.
Step 2 - From here we handle the rest of the claims process on your behalf. You just need to show the repairer a copy of your warranty cover handbook and ask them to call us on 0345 600 2095, preferably after their initial diagnosis has been carried out. As long as we approve your repair, we will pay for any reasonable diagnostic work.
Step 3 - We will liaise with the repairer and confirm if the problem is covered by your policy. If it is, we will issue them with an authority number for the repairs we agree with them and the agreed amount we will pay for these repairs. This authority number will remain valid for 6 weeks. If you have not had the authorised repairs completed within this time, our repair authority will be withdrawn.
Step 4 - We pay the repairer directly for the authorised claim costs. So apart from the excess amount you selected to pay in the event of a claim (either £0, £100 or £250), you won’t need to pay up front for repair costs and have to try and claim back later.
If there’s a problem with your vehicle that you think might be covered by your warranty, you should stop driving your car as soon as possible.
Step 1 - Give our claims team a call on 0345 600 2095 and have your registration number and policy number to hand (you can find both on the confirmation of cover email we sent to you). We will ask for details of the problem, where appropriate issue you with a provisional claim reference number, and help direct you to the nearest and most appropriate repairer.
Step 2 - From here we handle the rest of the claims process on your behalf. You just need to show the repairer a copy of your warranty cover handbook and ask them to call us on 0345 600 2095, preferably after their initial diagnosis has been carried out. As long as we approve your repair, we will pay for any reasonable diagnostic work.
Step 3 - We will liaise with the repairer and confirm if the problem is covered by your policy. If it is, we will issue them with an authority number for the repairs we agree with them and the agreed amount we will pay for these repairs. This authority number will remain valid for 6 weeks. If you have not had the authorised repairs completed within this time, our repair authority will be withdrawn.
Step 4 - We pay the repairer directly for the authorised claim costs. So apart from the excess amount you selected to pay in the event of a claim (either £0, £100 or £250), you won’t need to pay up front for repair costs and have to try and claim back later.
File a claim via phone
9am - 5pm Monday to Friday
Car Hire Excess Insurance
In the event of a claim please contact us on the details provided below
Phone: 020 8603 9958
File a claim via phone
9am - 5pm Monday to Friday
Use our online service
It only takes 3 minutes. Your data is secure
9am - 5pm Monday to Friday
Help and Advice
About Us