If your policy was purchased directly from us and you require further assistance after using our online system or if you wish to speak with a representative, please contact us on: 020 8603 9958 (Mon-Fri 9am-5pm).
Welcome to your Claims Centre
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Travel Insurance Claims
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Extended Warranty Claims
Contact Information
If you require assistance or have any questions regarding your insurance policy, please refer to the contact phone numbers listed in your policy booklet. These numbers are provided to ensure you can reach us easily for support, claims, or inquiries.
For Policies Linked to a Bank or Purchased Through a Travel Provider:
- Bank-Linked Policies: If your insurance policy is associated with a bank account, please refer to the dedicated customer service numbers in your policy booklet. These numbers will connect you directly to the team who can assist with any claim-related insurance queries.
- Travel Provider-Purchased Policies: If your insurance policy was purchased through a travel agent, broker or a third party, please check your policy booklet for the specific contact numbers. We are committed to providing you with the support you need, and our contact numbers are tailored to ensure you receive prompt and efficient service.
Policies purchased directly from us, to ensure the quickest and most efficient handling of your claim, we kindly ask customers to use our online claim reporting system as the first point of contact. Our platform allows you to submit and track your claim 24/7, providing you with timely updates and support. It only takes 3 minutes and your data remains secure.
Extended Warranty - Volkswagen
If there’s a problem with your vehicle that you think might be covered by your warranty, you should stop driving your car as soon as possible.
Volkswagen owners should follow this claims process:
Step 1 - Contact your nearest Volkswagen authorised retailer or repairer and let them know that your car is protected by this warranty.
Step 2 - Your retailer will contact us to discuss the claim on your behalf. We will liaise with them to determine if the claim is covered under your policy and how much we will pay for repairs.
File a claim via phone:
9am - 5pm Monday to Friday
Extended Warranty - All Other Makes
If there’s a problem with your vehicle that you think might be covered by your warranty, you should stop driving your car as soon as possible.
Step 1 - Give our claims team a call on the number provided below and have your registration number and policy number to hand (you can find both on the confirmation of cover email we sent to you). We will ask for details of the problem, where appropriate issue you with a provisional claim reference number, and help direct you to the nearest and most appropriate repairer.
Step 2 - From here we handle the rest of the claims process on your behalf. You just need to show the repairer a copy of your warranty cover handbook and ask them to call us on the number provided below, preferably after their initial diagnosis has been carried out. As long as we approve your repair, we will pay for any reasonable diagnostic work.
Step 3 - We will liaise with the repairer and confirm if the problem is covered by your policy. If it is, we will issue them with an authority number for the repairs we agree with them and the agreed amount we will pay for these repairs. This authority number will remain valid for 6 weeks. If you have not had the authorised repairs completed within this time, our repair authority will be withdrawn.
Step 4 - We pay the repairer directly for the authorised claim costs. So apart from the excess amount you selected to pay in the event of a claim (either £0, £100 or £250), you won’t need to pay up front for repair costs and have to try and claim back later.
File a claim via phone:
9am - 5pm Monday to Friday
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