Our new policy:
What is covered for COVID-19?

We know that times have been hard recently. At Allianz Assistance, we understand the importance of feeling completely safe and at ease when you travel. That’s why we’ve worked during the pandemic to make some changes to our travel insurance products, giving you access to better pandemic and epidemic protection, including some cover for Coronavirus-related claims.

We want you to be fully prepared before travelling abroad and be completely aware of what you are covered for with your travel insurance policy. Our new product now covers you for a range of different pandemic and epidemic travel-related issues, but please be aware that you will not be covered if you travel to a country against the advice of the World Health Organisation (WHO), Foreign & Commonwealth Office (FCO) or any other local authority.

So, what would you be covered for under our new offering and how can it benefit you when you travel?

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Which policies are changing?

We have enhanced our Single Trip, Backpacker and Annual multi-trip travel insurance policies to now include cover for a wider range of claims relating to global pandemics and epidemics.

All of these policies can provide you with the protection that you deserve when you go on a trip. Go to our Travel Insurance page to look at our policies and get a quote for your next trip away from home.

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What are the new offerings?

COVID-19 has put our lives on pause for many months, so now that travel restrictions are beginning to be lifted, you can finally get your break away. Our new travel insurance offering helps provide that extra reassurance for those of you who are travelling whilst COVID-19 is still present across the world. 

Our new policy provides cover for the following:

  • If you contract an epidemic or pandemic disease or are subject to compulsory quarantine whilst on your trip

    If you fall ill with an epidemic or pandemic disease (including COVID-19) or are required to quarantine as a result of your exposure to the disease, you will be covered for medical costs incurred as a result if you are outside the UK when falling ill. We will also provide cover for cutting short your trip, repatriation and/or extending your trip if you aren’t well enough or able to travel home as planned.
  • Our policies will also cover the cost for one member of your travel party to stay abroad with you, where medically necessary, until you are fit enough to return home. It is important that you contact our 24-hour medical emergency helpline for advice and assistance if you are admitted to hospital or are unable to travel home as planned.
  • If you need to cancel your trip

    Cancellation cover will apply if your trip is cancelled because you or your travel companion either have symptoms or are diagnosed with an epidemic or pandemic disease (such as COVID-19). There is also cover if you or your travel companion are required to quarantine (self-isolate) as a result of your individual circumstances, such as being requested to by the NHS 111 service.
  • You won’t need to take a test to prove that you have the virus, but you will need to provide a Doctor’s certificate to confirm your symptoms or diagnosis, or evidence that you’ve been instructed to self-isolate via the NHS or via the government’s ‘Track and Trace’ programme. If you are unable to travel due to a general quarantine being placed across a region or nation, then this cover does not apply.
  • Cover is provided for specified individual events only.
  • If you need to take care of or be with a loved-one

    You are also covered for cancellation or cutting short your trip if one of your, or your travel companion’s close relatives (such as a parent, child, sibling or grandparent) falls seriously ill due to an epidemic or pandemic disease (including COVID-19) and you or your travel companion are advised not to travel as a result. Similarly to general cancellation, you will need to provide a Doctor’s certificate to support your claim.
  • If you are denied boarding

    If you, or someone that you are travelling with, are denied boarding of your pre-booked public transport by order of the carrier, the government or a public authority as a result of you or your travelling companion displaying symptoms of a contagious disease (including an epidemic or pandemic disease, such as COVID-19), we will provide cover for any unused and unrecoverable trip costs.
  • We will require you to provide written confirmation of the denied boarding order from the carrier when you make a claim. 

We know the importance of feeling safe and protected during your holiday, perhaps now more than ever. Browse our Travel Insurance policies today to see if they are suitable for you and your individual needs.

For more information about the new level of cover, visit our comprehensive FAQs page . Here we answer many questions you might have about your policy.

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