We are pleased to answer some of the most commonly asked questions about travel insurance from Allianz Assistance.
If you have any additional enquiries, please contact us at: insurance@allianz-assistance.co.uk.
The price of each travel policy varies on the policy type, duration of the trip, where you are travelling to, the age and number of people travelling and whether any additional options are required. You should also be aware that any pre-existing medical conditions can affect the pricing for single trip and backpacker policies. For more information on pre-existing medical conditions, please check the medical conditions page.
Here is a step-by-step on how to get a travel insurance quote in our website:
You can buy a policy online or by phone using one of these card options: Visa Debit and credit cards; MasterCard.
Follow the process outlined above and if you are happy with the cover and price continue to the payment screen where you can enter your card details.
If your cover does not meet your requirements, please tell us within 14 days of the purchase date for a full refund of your premium.
Contact us by:
Telephone: 020 8603 9653, lines open from 9am - 5pm, Monday to Friday.
Email: insurance@allianz-assistance.co.uk
Mail: Allianz Assistance, 102 George Street, Croydon, CR9 6HD
You may be able to obtain an alternative travel insurance policy from another provider.
We suggest you contact either: Free Spirit Travel Insurance; Tel: 0800 170 7704 (Lines open 8.00am - 6.00pm, Monday to Friday). For an exclusive discount, use quote code: B2C1000, or, The British Insurance Brokers Association: Tel: 0870 950 1790 (Lines open 9.00am - 5.00pm, Monday to Friday)
Whilst an EHIC card gives you access to state-provided medical care within the European Economic Union, it is important to note in a medical emergency you may have no control over the hospital you are taken to and the closest hospital may be private. Some of the things the EHIC card does not cover you for include:
For more detailed information on the EHIC card, visit our dedicated EHIC information page.
Our Customer Service Department is available to answer any queries between the hours of 9am - 5pm, Monday to Friday.
Call: 0371 200 0428
Email: insurance@allianz-assistance.co.uk
Please note that we are unable to give you any advice on whether this product is suitable for your needs.
For single trip and backpacker cover
Cancellation cover begins from the date your policy was issued, which is shown on the email confirmation that was sent to you when you purchased the policy.
All other aspects of the cover is effective from the specified start date of your trip and finishes when you return back to the UK or on the expiry date of the policy.
For annual multi-trip cover
Cancellation cover begins either on the start date shown on your insurance confirmation email, or the date you booked your journey, whichever is later. Cancellation cover then ends at the beginning of your journey.
The cover for all other sections of your travel insurance policy starts on the first day of your journey, and ends on the last day of your journey.
Unless you cannot finish your trip as planned due to injury, illness or delays to public transport systems, cover for all policies ends at the expiry date shown on your email confirmation.
Single Trip cover can be purchased for trips up to 180 days.
Our Annual Multi-Trip policy covers you for multiple trips during the year, but no one trip within this period can exceed 31 days in duration.
A Backpacker policy covers you for up to 365 days but you can only buy this if you are under the age of 35.
Yes. Claims without receipts will still be considered. Please be aware though that you will still be asked to provide alternative proof of ownership for the lost or stolen items. We understand that you might not be able to produce receipts for each and every item, but we do expect that you should be able to provide some evidence of ownership for most things and particularly expensive items.
Typically, we may accept photographic evidence in conjunction with warranty cards, manuals, receipts, bank or credit card statements as proof of ownership.
There is an excess payment for some sections of your travel insurance policy; this means you will be responsible for the first part of your claim for each insured person making a claim.
This excess payment varies according to the policy and level of cover you have purchased. You will find full details in your policy wording.
It is your responsibility to ensure the information you have given us is accurate to the best of your knowledge. It is also your responsibility to let us know if your circumstances have changed.
Incorrect information could invalidate your insurance policy and result in us declining to pay a claim. It does not cost anything to update your information, but certain changes to circumstances may affect your policy premium.