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Travel Insurance FAQs

We pride ourselves on being there for our customers and keeping them safe. We know that buying travel insurance can be overwhelming and confusing. That’s why we’ve tried to clear up as much as possible and answer the most important questions below.

These questions relate only to the Allianz Assistance branded single trip, backpacker and annual multi-trip policies available on this website. For information on other policies underwritten by AWP P&C SA and administered by Allianz Assistance or sold through our partners please refer to your policy wording for the customer service contact details.

The advice below was last updated on 19/11/2021. To the best of our knowledge this information is correct at the time of writing

Please note that the questions below are there to help with general questions about travel insurance and the products we offer. If you'd like to read some more specific advice relating to Brexit or Covid-19 you can visit our Brexit and Covid-19 FAQ pages for more information.