Single trip and backpacker policies:
If you took out a single trip or backpacker policy with us and have since had to move or cancel your trip, your policy with us needn’t go to waste. If you’ve changed your travel dates, you can amend your policy to reflect this, though you may need to pay an additional premium if there are significant changes to your policy, such as the length of your new trip or the number of people travelling. Or, if you have had to cancel your trip, you can cancel your policy and receive a full refund as long as you have not and currently do not intend to make a claim. Please be aware that no claims can be made on the policy after it has been cancelled.
If you move your trip to another date within the next 12 months and need to amend your policy, please get in touch with us as soon after confirming the new dates as possible. If you need to cancel your policy, please contact us to arrange this before the start date of your policy cover.
Annual multi-trip policies:
If you have an annual multi-trip (AMT) policy with us that you’re unable to use right now, you may be able to claim a pro-rata refund if you want to cancel your cover. As long as you haven’t already claimed on your policy during a previous trip and will not be making a claim, you can cancel the remainder of your AMT policy and we’ll proportionately refund you, based on how many days’ cover you have left when you get in touch with us.
Getting in touch:
You can reach us on 020 8603 9653 or email@example.com, Monday – Friday, 9am – 5pm. During this extremely busy time for our customer service team, we ask you to bear with us whilst we work hard to help you as quickly as we can.