These questions relate only to the Allianz Assistance annual multi-trip (AMT) policy available on this website. If you have a single trip or backpacker policy with us please check the FAQ page here. For information on other policies underwritten by AWP P&C SA and administered by Allianz Assistance or sold through our partners please refer to your policy wording for the customer service contact details.
The advice below was last updated on Monday 4th May 2020. To the best of our knowledge this information is correct at the time of writing.
Please also note that at the time of writing, for non-Coronavirus related claims, the standard terms of our travel insurance policies apply.
On 11th March 2020, the World Health Organisation (WHO) declared that COVID-19 is a pandemic. As a result, the general exclusion for claims arising from or relating to any epidemic or pandemic on our travel insurance policies is now enforced. Cover may vary depending on your date of purchase; please refer to the relevant FAQ below.
On 23rd March 2020, the Foreign & Commonwealth Office (FCO) strongly advised all British travellers currently abroad to return to the UK as soon as possible. If you are abroad for non-essential reasons you should make every effort to return home immediately and be advised that not doing so may invalidate your travel insurance policy.
On 5th April 2020, the Foreign & Commonwealth Office (FCO) advised against all but essential travel outside of the UK until further notice. Please ensure you keep up to date with all government advice, as your AMT insurance policy will not cover you if you travel against the advice.
You should also monitor official updates regarding the Coronavirus at the following sources:
Foreign and Commonwealth Office (FCO): https://www.gov.uk/foreign-travel-advice
World Health Organisation (WHO): https://www.who.int/emergencies/diseases/novel-coronavirus-2019
For tips and advice on minimising your risk of catching Coronavirus, please refer to the NHS guidelines: https://www.nhs.uk/conditions/coronavirus-covid-19/