Two doctors looking at medical notes


GP Consultations With HealthHero

We all want to be able to enjoy our well-earned trip away to the full, without any mishaps or discomfort. Home can feel a long way away if we’re feeling under the weather or anxious in case a minor medical problem, develops into something more serious.

This is where the GP telephone and video consultation service through HealthHero Solutions Ltd (HealthHero) comes in.

The service helps provide the reassurance you need and the professional medical advice to follow while you’re travelleing abroad. You’ll be able to arrange a consultation with a UK GP, who is registered with the General Medical Council and that works in the NHS. A link to this app is automatically sent with your confirmation email when you buy your insurance.

24/7 access to a GP
You can arrange a telephone consultation to talk through your medical concerns 24 hours a day, 7 days a week.
Face to face consultations
You’ll be able to speak face to face with a UK GP about your medical concerns. These appointments can be arranged between 8am and 10pm (UK time) Mon-Sun (excluding UK bank holidays). To do this, you’ll need a video enabled device.

Remember to choose somewhere quiet, where the signal won’t drop out and where you’ll be able to speak openly without having your privacy invaded. 

More information about the HealthHero 24/7 GP telephone and video consultation service can be found on your policy document or
by visiting  


Alternative Cover Options For Pre-existing Medical Conditions

If you have a pre-existing medical condition that we are unable cover under our own policies, you may be able to obtain an alternative travel insurance policy through one of the providers featured in the MoneyHelper directory of specialist travel insurance providers for people with serious medical conditions. Do take time to study and compare the terms and conditions to ensure you have the cover you need. To contact the Money Advice Service for further details of the directory

Call: 0800 138 7777 (lines are open Monday to Friday, 8am to 6pm)