Medical Solutions


We all want to be able to enjoy our well-earned trip away to the full, without any mishaps or discomfort. Home can feel a long way away if we’re feeling under the weather or anxious in case a minor medical problem, develops into something more serious.

This is where the GP telephone and video consultation service through Medical Solutions UK Ltd comes in.

The service helps provide the reassurance you need and the professional medical advice to follow while you’re away. You’ll be able to arrange a consultation with a UK GP, who is registered with the General Medical Council and that works in the NHS. A link to this app is automatically sent with your confirmation email when you buy your insurance.

24/7 access to a GP
You can arrange a telephone consultation to talk through your medical concerns 24 hours a day, 7 days a week.
Face to face consultations
You’ll be able to speak face to face with a UK GP about your medical concerns. These appointments can be arranged between 8am and 10pm (UK time) Mon-Sun (excluding UK bank holidays). To do this, you’ll need a video enabled device.

Remember to choose somewhere quiet, where the signal won’t drop out and where you’ll be able to speak openly without having your privacy invaded. 

More information about the Medical Solutions 24/7 GP telephone and video consultation service can be found on your policy document or
by visiting