Coronavirus (COVID-19)

We’re working really hard to keep you in the loop as much as possible in the fast-changing circumstances. 

We want to help you wherever we can during these challenging times. If you’re struggling financially as a result of Coronavirus and are worried about the payments for your policy, or if you have a policy that you don’t think you’ll need now, such as an annual travel policy, please get in touch. We’ll discuss your options with you and work out how we can provide support.

Our call centres are very busy at the moment and we are trying to answer your questions as quickly as we can. If your query is non-urgent and you are not due to travel in the next two weeks, please don’t contact us yet, so we can prioritise people in need of urgent help or who are due to travel sooner.

In the meantime, we are regularly monitoring the situation and updating our Coronavirus single trip/backpacker and annual multi-trip FAQ pages. To find out more about the impact the outbreak is having on our travel insurance policies, please check the relevant FAQ before calling or emailing us.

We’d also like to highlight that travel insurance only protects against unforeseen circumstances getting in the way of your travel plans, so any policy you buy now will have very limited insurance coverage. While the Foreign and Commonwealth Office have advised against all but essential travel indefinitely, you will not be covered under our travel insurance policies if you decide to go ahead with your trip. 


Medical Solutions


We all want to be able to enjoy our well-earned trip away to the full, without any mishaps or discomfort. Home can feel a long way away if we’re feeling under the weather or anxious in case a minor medical problem, develops into something more serious.

This is where the GP telephone and video consultation service through Medical Solutions UK Ltd comes in.

The service helps provide the reassurance you need and the professional medical advice to follow while you’re away. You’ll be able to arrange a consultation with a UK GP, who is registered with the General Medical Council and that works in the NHS. A link to this app is automatically sent with your confirmation email when you buy your insurance.

24/7 access to a GP
You can arrange a telephone consultation to talk through your medical concerns 24 hours a day, 7 days a week.
Face to face consultations
You’ll be able to speak face to face with a UK GP about your medical concerns. These appointments can be arranged between 8am and 10pm (UK time) Mon-Sun (excluding UK bank holidays). To do this, you’ll need a video enabled device.

Remember to choose somewhere quiet, where the signal won’t drop out and where you’ll be able to speak openly without having your privacy invaded. 

More information about the Medical Solutions 24/7 GP telephone and video consultation service can be found on your policy document or
by visiting