Advice for STA Travel customers

We’ve seen a lot of changes within the travel industry this year, including the news that STA Travel ceased trading on 21st August. As the travel insurance provider for STA’s customers, we want to offer support wherever we can.

That’s why we’re continuing to provide cover for existing STA travel insurance policyholders up until the policy expires, in line with the original terms and conditions of purchase. This means that if you have an annual multi-trip travel insurance policy with STA, or your trip is still going ahead, you can still travel protected by your travel insurance as planned.

If you’re unsure about whether the changing circumstances will impact your travel plans, we’d recommend getting in touch with STA directly or visiting the
Civil Aviation Authority (CAA) and/or the Association of British Travel Agents (ABTA) for more advice. We’ve also put together the FAQ below to help steer you in the right direction. Sadly, we can’t provide a refund on your insurance policy or an update on your travel plans, as they were not arranged with Allianz Assistance.