Coronavirus (COVID-19)

We’re working really hard to keep you in the loop as much as possible in the fast-changing circumstances. 

We want to help you wherever we can during these challenging times. If you’re struggling financially as a result of Coronavirus and are worried about the payments for your policy, or if you have a policy that you don’t think you’ll need now, such as an annual travel policy, please get in touch. We’ll discuss your options with you and work out how we can provide support.

Our call centres are very busy at the moment and we are trying to answer your questions as quickly as we can. If your query is non-urgent and you are not due to travel in the next two weeks, please don’t contact us yet, so we can prioritise people in need of urgent help or who are due to travel sooner.

In the meantime, we are regularly monitoring the situation and updating our Coronavirus single trip/backpacker and annual multi-trip FAQ pages. To find out more about the impact the outbreak is having on our travel insurance policies, please check the relevant FAQ before calling or emailing us.

We’d also like to highlight that travel insurance only protects against unforeseen circumstances getting in the way of your travel plans, so any policy you buy now will have very limited insurance coverage. While the Foreign and Commonwealth Office have advised against all but essential travel indefinitely, you will not be covered under our travel insurance policies if you decide to go ahead with your trip. 

Breakdown Cover

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Feefo
  • 5 roadside assistance packages to choose from, includingEuropean Breakdown Cover.
  • Over 35 years’ expertise in getting drivers back on the road.
  • 24 hour breakdown assistance and car recovery as standard.
  • Up to 5 call outs per year.
  • Van breakdown cover**
  • We aim to get your car fixed before full vehicle recovery, with an hour of repair work at the roadside on all cover levels.
Please note - Allianz Assistance Breakdown Cover can't be used until 24 hours after purchase. 
Terms and conditions apply.
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You have the flexibility to choose from Breakdown Cover options for wherever your journey may take you:
 

  • Bronze Cover - 24/7 vehicle repair and recovery when you’re 1 mile away from home
  • Silver Cover - breakdown assistance at home and on the road
  • Gold Cover - all the benefits of Bronze and Silver cover plus the convenience of alternative transport, a hire car or overnight accommodation to get you and your passengers to your intended destination
  • European Breakdown with our Gold cover, in the UK and for road trips and holidays across the continent.

Terms and Conditions apply.

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24/7 Breakdown Assistance
Local Recovery
Home Breakdown
National Recovery
Onward Travel
Vehicle Collection
Wrong Fuel
Loss of keys
Breakdown Cover - Vans MORE INFORMATION
Breakdown Cover - Europe MORE INFORMATION
  
  
** Light Commercial Vehicle’s covered under 10 years old, providing they do not exceed 3,500kg in weight (including load), 7 metres in length, 3.0 metres in height and 2.3 metres in width. European Breakdown Cover is not available for vans.