Coronavirus (COVID-19)

We’re working really hard to keep you in the loop as much as possible in the fast-changing circumstances. 

We want to help you wherever we can during these challenging times. If you’re struggling financially as a result of Coronavirus and are worried about the payments for your policy, or if you have a policy that you don’t think you’ll need now, such as an annual travel policy, please get in touch. We’ll discuss your options with you and work out how we can provide support.

Our call centres are very busy at the moment and we are trying to answer your questions as quickly as we can. If your query is non-urgent and you are not due to travel in the next two weeks, please don’t contact us yet, so we can prioritise people in need of urgent help or who are due to travel sooner.

In the meantime, we are regularly monitoring the situation and updating our Coronavirus single trip/backpacker and annual multi-trip FAQ pages. To find out more about the impact the outbreak is having on our travel insurance policies, please check the relevant FAQ before calling or emailing us.

We’d also like to highlight that travel insurance only protects against unforeseen circumstances getting in the way of your travel plans, so any policy you buy now will have very limited insurance coverage. While the Foreign and Commonwealth Office have advised against all but essential travel indefinitely, you will not be covered under our travel insurance policies if you decide to go ahead with your trip. 

European Protection
exactly how I need it.

From £9.99 / month*

  • European Breakdown Cover and Home Breakdown
    24/7 roadside assistance in the UK and Continental Europe.
  • Vehicle Recovery Across Europe
    If we can’t get the car fixed at the roadside or at home, we’ll get you, your vehicle and up to 7 passengers to the nearest garage.
  • Home Breakdown Assistance
    You can call on our breakdown recovery service either at your home address or any location less than 1 mile away from your house.
  • European Onward Travel
    With European Breakdown Cover we provide the choice of hotel accommodation, a courtesy car or the cost of rail fare if your vehicle can’t be fixed within 8 hours of breakdown recovery.
  • Vehicle Repatriation
    If your car is still being repaired when you’re back in the UK, we’ll send it back to the nearest suitable garage for your collection.
  • Vehicle Collection
    £600 towards your travel costs from UK to the repairer in Europe to collect your car once it’s fixed.
  • Vehicle Storage in Europe
    £100 towards storing your car in Europe before it can be collected or returned to UK.
  • Parts Delivered to Europe
    If essential parts to fix your car aren’t available locally, we’ll send them to the authorised repairer in Europe.
  • European Recovery for Caravans and Trailers
    We’ll recover your caravan or trailer, if you’re towing either when you have a breakdown.
  • Courtesy Car on Return to UK
    If you return to the UK and your car is still being repaired in Europe, we’ll provide you with a courtesy car to drive at home for up to 3 days.
  • Repatriation of Passengers
    up to £1,000 towards return travel costs to get you and your passengers home.
  • Incorrect Fuel 
    Car recovery to the nearest garage if you fill up with the wrong fuel. We can also arrange (but not cover the costs for) a mobile fuel unit to get you back up and running.
  • Lost Keys
    If your keys are lost, stolen or damaged we’ll recover your vehicle to the nearest locksmith, or arrange (but not cover the costs for) a mobile locksmith to assist you.
  • Up to 5 call outs per year
    Please check all the product details in theAllianz Breakdown Cover Policy Wording
Terms, conditions and exclusions apply.