Strong foundations, tailored solutions
The requirement to deliver automotive assistance services to a premium client was the motivation to start our business within the UK. That was 1980 and since then we have been continually evolving our innovative, client branded services to meet the needs of our expanding number of automotive, insurance and financial services clients.
Not only do we offer trusted, high quality customer service platforms, we work in partnership with our clients to develop their aftersales offering; we continually look at how we can give the consumer that little bit extra, to support our clients’ customer retention goals.
We make it our business to know your business
We are one of the largest assistance organisations in the world, with over 60 years of assistance experience under our belt worldwide and over 35 years of expertise in delivering automotive solutions in the UK.
We’re where we are today because we have spent this time listening to you and your customers; learning your business and industry, assessing your needs, challenging the status quo and adapting what we do to our ever changing environment.
As a provider of client branded services it is our business to deliver unique products that fit with your vision and company objectives.
We're one step ahead
Keeping one step ahead in a world of constants would be easy. But this is not the case. And certainly not for the automotive industry. The only constant here is that things are always changing. Manufacturing processes, environmental and safety standards, and of course, customers.
Customers are more knowledgeable than ever, and expect increasingly more for their money.
To succeed in this industry, you have to think outside the box and meet challenges head on. This is what we have been doing for 35 years, and we continue to put innovation at the forefront of our business. From creating mobile apps to developing telematics solutions , today we are not only meeting the industry’s current demands, we’re also staying one step ahead to be able to meet them in future.
We're here to help
Helping people is our mission and is embedded within our company culture and the way we work.
Our Group was created in 1974 to help motorists and auto manufacturers alike. This mission has expanded to helping over 250 million people a year, worldwide, from banking customers to holidaymakers.
We operate 24 hours a day, 365 days a year, with more than 13, 000 employees over five continents. Through our international operational platforms and global network of services providers, help is only ever a phone call away. For those who prefer other methods of contact, we have created assistance 'apps' for our clients, meaning that help is only the touch of a button (or smart phone) away!
Our help knows no limits
We help auto industry clients and customers 24/7 in more than 50 countries worldwide with solutions that are made to measure. We have many pan-European and global clients and work with our international colleagues to deliver exceptional international service. We understand that everyone’s unique and this is reflected in the tailored solutions we deliver, designed specifically to you.
Whether it’s Roadside Assistance, Accident Management, Telematics, Shortfall Insurance, Extended Warranties, Service and Maintenance Management, or Customer Relationship Management. The choice is endless. And we make sure that every solution is exactly right, anywhere, anytime.
Yes, we distribute to you too!
You might be a vehicle manufacturer, importer, dealer group, leasing or rental car company or a fleet management business. Or maybe you’re a bank, insurer, petrol or tyre retailer, or any business with assistance or customer service needs. We design and distribute our products to each and every one of you. So, why not contact us today and let us know how we can help?