Last updated: 31 August 2023
Thousands of air passengers have been suffering long delays and cancellations after a “technical issue” hit UK air traffic control systems. People are stuck in the UK and abroad, after National Air Traffic Services limited the number of planes landing. Airlines and airports warned there were still “significant delays” despite the issue being fixed within hours.
According to our travel insurance terms and conditions, claims relating to Cyber Risk are excluded. Given the unprecedented circumstances, we are however prepared to consider the following claims on an ex-gratia basis without prejudice, where you have no other avenues for recovering costs.